Returns & Refunds
UK Telecom Distribution – Return & Refund Policy
1. Returns Eligibility
We accept returns under the following conditions:
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Timeframe: Items must be returned within 15 days of delivery.
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Condition: Products must be unused, in their original packaging, and in resalable condition.
2. Faulty or Defective Products
If you receive a faulty or defective product:
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Notification: Contact us within 30 days of receipt.
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Resolution: Upon return and inspection, we will offer a replacement or issue a full refund.
3. Refund Processing
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Timeline: Refunds are processed within 7–10 business days after we receive and inspect the returned item.
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Method: Refunds will be issued to the original payment method used during purchase.
4. Cancellation Policy
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Before Dispatch: Orders canceled before dispatch may incur a £5 cancellation fee.
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After Dispatch: Orders canceled after dispatch may incur a £15 cancellation fee plus any applicable delivery charges.
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Opened or Damaged Items: We reserve the right to charge up to 100% of the order value for items that have been opened or damaged.
5. Return Shipping Costs
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Customer Responsibility: Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
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Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
6. How to Initiate a Return
To initiate a return, please contact our Customer Service team:
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Phone: 0330 010 1391
Please provide the following information:
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Order Number
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Full Name
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Billing and Delivery Address
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Email Address
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Contact Number